Responsible Play Statement
LAST Updated: September 1, 2025
This Responsible Play Statement is issued by Lucky Link Ltd. (hereinafter referred to as "we," "our," "us," or "the team").
Safe and Balanced Gameplay
Safe gameplay occurs when players:
- Enjoy a fun, engaging, and entertaining experience;
- Maintain control over their playtime and any purchases of in-game Gold Coins;
- Play in moderation, avoiding gaming as an escape from reality;
- Balance their gaming with other real-life commitments;
- Do not neglect work, family, or other responsibilities for gaming;
- Refrain from playing while under the influence of alcohol or illicit substances;
- Stop playing if they feel uncomfortable or lose control of their activities;
- Limit daily spending on Gold Coins to avoid excessive gameplay.
Recognizing a Computer Game Behavior Disorder
Signs of potential gaming-related problems may include:
- Difficulty controlling playtime;
- Prioritizing gaming over other daily activities;
- Excessive interest in gaming that exceeds other hobbies or responsibilities;
- Consistently increasing playtime despite negative consequences.
A formal diagnosis requires that these behaviors cause significant impairment in personal, family, social, educational, occupational, or other important areas of functioning and persist for at least 12 months.
If You Suspect a Gaming Disorder
Seek guidance from a qualified medical professional.
Educate yourself on gaming disorders through resources such as:
- https://www.smartmobilegamers.org/resources/
- https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
- https://www.smartsocial.com/
Access additional support via Gaming Addicts Anonymous (https://www.gamingaddictsanonymous.org/)
Self-Exclusion
Self-Exclusion allows you to request limits on access to our services. Key points include:
- We will make reasonable efforts to block your User Account and restrict access to all brands operated by Yellow Social Interactive Limited and its group.
- While Self-Exclusion is not foolproof, we implement it diligently.
- Players must honor Self-Exclusion and avoid creating new accounts, new emails, or otherwise circumventing restrictions.
We recommend also stopping interactions with our social media channels during Self-Exclusion.
Players on Self-Exclusion cannot participate in competitions or claim associated prizes, and daily logins or rewards will be disabled.
Processing Self-Exclusion Requests
Requests are processed within a reasonable timeframe after verification. A confirmation email will be sent once completed.
Players are responsible for any account activity, including Gold Coin purchases, if they continue to access their account during the Self-Exclusion period.
Logging out of your account and stopping social media access immediately after requesting Self-Exclusion is strongly recommended.
Gold Coins Usage
Gold Coins provided by Lucky Link Ltd. cannot be converted into real-world currency, goods, or other items of monetary value. You may not sell, trade, redeem, or transfer Gold Coins to any person or entity, including other users or third parties, or cash them out for money or physical merchandise. All Gold Coin purchases are intended solely to enhance gameplay, level progression, and overall enjoyment.
Our Commitment
We remain committed to protecting the welfare of our players by:
- Offering tools such as playtime reminders and spending trackers.
- Collaborating with organizations dedicated to responsible gaming.
- Reviewing and updating this Policy regularly to reflect evolving best practices.
For assistance or inquiries, please contact our support team at: [email protected]
By choosing to participate in our games, you agree to the terms of this Responsible Gaming Policy. We encourage all players to periodically reflect on their gaming behavior to ensure a safe and rewarding experience.